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CHILDREN'S PRIVACY POLICY

EFFECTIVE DATE: 1 OCTOBER 2022

LAST UPDATED: 1 NOVEMBER 2022

This privacy policy is how CHXCO CLUB LIMITED collects, stores, uses and processes information you give if you are a child and use our website. Ask a parent or guardian to read this policy with you if there is anything you don’t understand because this contains important information regarding:

 

  • who we are;

  • how and why we collect, store, use and share personal information;

  • your rights in relation to your personal information; and

  • how to contact us and supervisory authorities in the event that you have a complaint.

If you are an adult (over the age of 18), please read through our Privacy Policy on how we collect and process your information.

WHO WE ARE

 

CHXCO CLUB LIMITED ('we', 'us', 'our') collect, use and are responsible for storing certain personal information about you as a child ('you', 'your', 'yours').

INFORMATION WE COLLECT AND USE

 

For some of our services, we will need some information from you that may also require the permission from your parent or guardian. This can include: 

 

  • Your username 

  • Your email address

  • Your postal address

  • Telephone number

  • Secure bank details

HOW YOUR PERSONAL INFORMATION IS COLLECTED


There are a few ways on how we collect your information, which is listed as follows:

1. You submit information directly to us

  • When you purchase a product

  • When you enter competitions

  • When you create a user profile

  • When you submit fan art

  • When you nominate for the CHXCO Hall Of Fame

2. Through cookies or other automated means

We collect information based on how you use our website and other sites in the form of cookies and other similar technologies to help us improve your experience on our website.

 

Usually this will be in order to monitor and obtain information regarding:

 

  • How many times you visit our website 

  • Which pages you visit

  • Traffic data

  • Location data

On the first occasion that you use our site we will ask whether you consent to our use of cookies and/or other similar processing technologies. If you do not consent, such technologies will not be used. You can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result.

 

For further information on our use of cookies and other similar technologies, please see our policy document as described below.

3. Additional sources

We shall collect personal information in relation to you from the following sources:

 

Through social media platforms such as Discord etc.

 

4. Changes to the way in which we collect your personal information

If we need to obtain personal information for any other reasons than any listed above, we shall notify you or your parent or guardian of this.

HOW WE USE YOUR PERSONAL INFORMATION

The use of your information may vary with the reasons listed below:

1. To use our services

  • To enter into a contract with you or your parent or guardian for the sales of goods to you

  • To let you know if our policies are changing

  • To allow you to submit into our competitions

  • To allow you to submit fan art

  • To allow you to nominate for the CHXCO Hall Of Fame

If you do not provide your information for these, we will not be able to fulfil these services for you.

 

2. Monitoring

We may monitor communications, and in doing so we may obtain your personal information through this process. We will be monitoring all emails for: 

  • Quality assurance 

  • Training 

  • Fraud prevention 

  • Compliance

 

3. By law

There are times where by law we need to provide your information, this could include but not limited to:

  • If the police or government need to investigate into further information

  • For other legal reasons

SHARING OF YOUR PERSONAL INFORMATION

 

On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.

 

We do not anticipate that we will need to share your personal information with any third party. We will notify you, your parent or guardian should this position change.

NECESSITY OF INFORMATION

 

Where information is requested from you and you, your parent or guardian do not provide this:

 

It may prevent you from using certain features of the website.

 

We will inform you, your parent or guardian at the point of collecting information from you, whether you are required to provide the information to us.

HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT

 

Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.

 

We consider that your personal information shall be retained by us for as long as you have an account for the following:

 

  • Your username

  • Your full name 

  • Your postal address

  • Your email address

  • Your telephone number

  • Your bank details

After the period described above, your information shall be properly deleted or made anonymous.

KEEPING YOUR INFORMATION SECURE

 

We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure. These measures are as follows:

 

  • User account access is controlled by a unique username and password

  • All data is stored on secure servers: Payment details are encrypted using SSL.

 

Our hosting provider is ISO 27001 certified and ISO 27018 compliant. This certification assists us in ensuring the safety of your personal information.

 

We have correct procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You, your parent or guardian shall also be notified of any suspected data breach concerning your personal information.

USE OF YOUR INFORMATION OUTSIDE OF THE UNITED KINGDOM

We have described above the purposes and lawful basis for which we process your personal information. In order to meet those needs, we may transfer your personal information outside of the United Kingdom.

 

Your personal information may be transferred to:

 

CHXCO CLUB is a global business with operations inside and outside of the United Kingdom and we use suppliers with fulfilment centres located across the world. Some of these locations will not offer the same level of protection for your personal data as the UK or the EU, but if we transfer your information to one of these locations we will take steps to ensure that your data and rights are protected through methods approved within the relevant Data Protection laws.

YOUR RIGHTS

 

You or your parent or guardian can contact us to access your information, edit any mistakes, get us to delete it or stop us from deleting it in certain situations. 

 

If you would like to request for any of these changes listed above, please contact us or get your parent or guardian via the contact information below.


 

CHANGES TO THE PRIVACY POLICY

 

We may change this privacy policy from time to time and will notify you of any changes by:

 

Email if you, your parent or guardian have opted in to receive emails; By a notice on the website.


 

CONTACTING US

 

The relevant person to contact regarding your personal information is:

A member of the team.

Any requests or questions regarding the use of your personal information should be made to the above using the following method:

Open A Support Ticket via our Discord: discord.gg/chxcoclub. If you’re under the age of 13, get your parent or guardian to do so for you.

This policy provides key information to you regarding the processing of your information.