EFFECTIVE DATE: 1 OCTOBER 2022
LAST UPDATED: 1 NOVEMBER 2022
who we are;
how and why we collect, store, use and share personal information;
your rights in relation to your personal information; and
how to contact us and supervisory authorities in the event that you have a complaint.
WHO WE ARE
CHXCO CLUB LIMITED ('we', 'us', 'our') collect, use and are responsible for storing certain personal information about you as a child ('you', 'your', 'yours').
INFORMATION WE COLLECT AND USE
For some of our services, we will need some information from you that may also require the permission from your parent or guardian. This can include:
Your email address
Your postal address
Secure bank details
HOW YOUR PERSONAL INFORMATION IS COLLECTED
There are a few ways on how we collect your information, which is listed as follows:
1. You submit information directly to us
When you purchase a product
When you enter competitions
When you create a user profile
When you submit fan art
When you nominate for the CHXCO Hall Of Fame
2. Through cookies or other automated means
We collect information based on how you use our website and other sites in the form of cookies and other similar technologies to help us improve your experience on our website.
Usually this will be in order to monitor and obtain information regarding:
How many times you visit our website
Which pages you visit
3. Additional sources
We shall collect personal information in relation to you from the following sources:
Through social media platforms such as Discord etc.
4. Changes to the way in which we collect your personal information
If we need to obtain personal information for any other reasons than any listed above, we shall notify you or your parent or guardian of this.
HOW WE USE YOUR PERSONAL INFORMATION
The use of your information may vary with the reasons listed below:
1. To use our services
To enter into a contract with you or your parent or guardian for the sales of goods to you
To let you know if our policies are changing
To allow you to submit into our competitions
To allow you to submit fan art
To allow you to nominate for the CHXCO Hall Of Fame
If you do not provide your information for these, we will not be able to fulfil these services for you.
We may monitor communications, and in doing so we may obtain your personal information through this process. We will be monitoring all emails for:
3. By law
There are times where by law we need to provide your information, this could include but not limited to:
If the police or government need to investigate into further information
For other legal reasons
SHARING OF YOUR PERSONAL INFORMATION
On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.
We do not anticipate that we will need to share your personal information with any third party. We will notify you, your parent or guardian should this position change.
NECESSITY OF INFORMATION
Where information is requested from you and you, your parent or guardian do not provide this:
It may prevent you from using certain features of the website.
We will inform you, your parent or guardian at the point of collecting information from you, whether you are required to provide the information to us.
HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT
Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.
We consider that your personal information shall be retained by us for as long as you have an account for the following:
Your full name
Your postal address
Your email address
Your telephone number
Your bank details
After the period described above, your information shall be properly deleted or made anonymous.
KEEPING YOUR INFORMATION SECURE
We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure. These measures are as follows:
User account access is controlled by a unique username and password
All data is stored on secure servers: Payment details are encrypted using SSL.
Our hosting provider is ISO 27001 certified and ISO 27018 compliant. This certification assists us in ensuring the safety of your personal information.
We have correct procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You, your parent or guardian shall also be notified of any suspected data breach concerning your personal information.
USE OF YOUR INFORMATION OUTSIDE OF THE UNITED KINGDOM
We have described above the purposes and lawful basis for which we process your personal information. In order to meet those needs, we may transfer your personal information outside of the United Kingdom.
Your personal information may be transferred to:
CHXCO CLUB is a global business with operations inside and outside of the United Kingdom and we use suppliers with fulfilment centres located across the world. Some of these locations will not offer the same level of protection for your personal data as the UK or the EU, but if we transfer your information to one of these locations we will take steps to ensure that your data and rights are protected through methods approved within the relevant Data Protection laws.
You or your parent or guardian can contact us to access your information, edit any mistakes, get us to delete it or stop us from deleting it in certain situations.
If you would like to request for any of these changes listed above, please contact us or get your parent or guardian via the contact information below.
Email if you, your parent or guardian have opted in to receive emails; By a notice on the website.
The relevant person to contact regarding your personal information is:
A member of the team.
Any requests or questions regarding the use of your personal information should be made to the above using the following method:
Open A Support Ticket via our Discord: discord.gg/chxcoclub. If you’re under the age of 13, get your parent or guardian to do so for you.
This policy provides key information to you regarding the processing of your information.